Customer Support Project Management Team Leader

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About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

What you’ll Do:

  • Project-based role focusing end-to-end project management of various initiatives under customer service department - aiming to improve customer experience
  • Responsible for project initiation, planning, execution, monitoring and evaluation
  • Draw up the project plans, dependencies, and communicate across the involved parties to align everyone across the scopes and timeline.
  • Maintain and manage project timelines, expectations, tasks and resources
  • Ensure that every parties involved in the projects are doing their part timely and accurately
  • Ensure that the project status, issues or changes made are communicated to internal and external stakeholders and appropriate parties and documented appropriately.
  • Conduct UAT (A/B testing, create test case based on requirement)

What you’ll Need: 

  • Bachelor's degree with 3 years working experience in related field
  • Experience in managing expectations and communicating with stakeholders and handling various business process related projects
  • Able to review Manday from vendors on Salesforce project estimation
  • Strong communication skills in English & Thai both written and verbal format
  • Strong analytical and structured thinking
  • Strong logical thinking and problem-solving skills
  • Good team player, positive attitude and eager to learn

It would be great if you have:

  • E-commerce experience is preferable
  • Salesforce Knowledge is preferable     
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Benefits & Perks
Flexible hours that suit your pace
Work from home or anywhere
MacBook provided for everyone
No cap on your annual leave
LINE MAN Services Coupon
Barista service available daily
Afterwork beer available daily
Yearly company outing trip
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