Customer Support Manager (POS)

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About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

What you’ll Do:

  • Work cross-functionally with business intelligence, key account management, business development, project mangement, and other teams as needed.
  • Leverage analytics and data science teams for actionable insights, algorithms, test designs and model validation for POS improvement
  • Analyzed vendor management programs and identified continuous improvement processes.
  • Coordinate with third parties or in-house team for solution within SLA time
  • Monthly plan and update progress
  • Be able to identify key success factor and Result driven
  • To structure a POS support team and monitor team member's KPI within budget.

What you’ll Need: 

  • Can do attitude
  • Excellent analytical and math skills
  • Proven ability to build relationships, facilitate and negotiate across an organization
  • Passionate about the customer and curious about customer behavior
  • Strong background in customer research and analytics techniques, customer strategy, process improvement and performance management
  • 5 year’s work experience in customer service, customer experience, operations or a related field would also be an advantage
  • Intermediate level of google sheet and able to craft pitching deck for mgmt
  • Experience in Salesforce (able to create reports/ dashboard)
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Benefits & Perks
Flexible hours that suit your pace
Work from home or anywhere
MacBook provided for everyone
No cap on your annual leave
LINE MAN Services Coupon
Barista service available daily
Afterwork beer available daily
Yearly company outing trip
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