Customer Support Trainer & QA

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  • Ensure the smooth running of the existing training programs
  • Facilitate individual and group training sessions
  • Analyze, coach and provide feedback on agent’s progress
  • Develop training plans for agents
  • Assist in updating and creating training content and activities
  • Join all related meeting to make sure agents knowledge is up to date
  • Help agents improve their performance with specific instructions and constant support
  • Monitor customer service performance on the agent and team level
  • Create reports that reflect support performance and report agent's team supervisor
  • Report support team’s performance to higher-ups
  • Participate in calibration sessions to maintain consistency in internal evaluations
  • Contribute to the team culture in a positive manner


  • Experience in the customer service space
  • Excellent communication skills both verbal and written
  • Confident to deliver training sessions to groups and individuals alike
  • The ability to work well under pressure and to meet deadlines
  • Creativity and a passionate interest in mentoring individuals
  • Patience and concentration
  • Great people skills and ability to communicate (negative) feedback
  • Proven track record of analytical skills
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Benefits & Perks
Flexible hours that suit your pace
Breakfast and lunch provided
Work from home or anywhere
Barista service available daily
MacBook provided for everyone
Afterwork beer available daily
No cap on your annual leave
Yearly company outing trip
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