QA Executive (1-year contract)

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About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

We are looking for an experienced QA Executive identifying the issues, evaluate the sales pitch and quality of services, and provide feedback to sales person and sales management. Working in a fast-paced environment, you will bring your expertise and skills to tackle the challenges that impact millions of people on our journey to become the No.1 food platform in Thailand.

What you’ll do:

  • Observe and oversee the service provided by merchants and conduct random calls to inquire about customer/merchant satisfaction.
  • Collect data through random calls for analysis purposes. Conduct cold calls to gather additional information.
  • Prepare data  reports.
  • Evaluate the service quality of agents by measuring CSAT scores.


What you’ll need:

  • Proven work experience as a Quality Assurance Specialist, Call Center QA.
  • Good communication skills, both verbal and written.
  • Strong attention to detail.
  • Must have skills in Google Sheet, Excel and data visualization.
  • Sales, Sales Support, Customer Service experience is a plus.
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LINE MAN Wongnai
8 T-One Building, 26,27 Floor Soi Sukhumvit 40, Phrakanong, Khlong Toei, Bangkok, 10110 Thailand
LINE MAN Technology (连曼)
10F.Nami B/D, NO.3 Huoju Road, Hi-tech Zone Dalian, China. 中国辽宁省大连市高新园区纳米大厦10F
127 Gaysorn Tower, Lumpini Unit A, B 18th Floor Pathumwan,Bangkok 10330, Thailand
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