Collections Supervisor (1-year-contract)

What you’ll Do:

• Manage and supervise collection agent teams (both in-house and external vendor teams)
• Set, monitor, and evaluate team and individual KPIs to achieve collection targets
• Strategically allocate and assign delinquent leads/accounts to team members and external vendors to maximize recovery rates
• Provide regular coaching, training, and constructive feedback to improve team performance and negotiation skills
• Monitor call quality and interactions to ensure professional standards and compliance
• Manage multiple delinquent accounts for debt collection efforts
• Keep track of delinquent accounts to identify outstanding debts and conduct collection performance report
• Provide guidance to collection team and assist the team with difficult calls
• Handle escalated cases related to collection team
• Collaborate with relevant parties as necessary
• Handle OA portfolio updates, covering both project alignment and outstanding items.
• Proactively identify and propose ways to streamline and improve collection process
• Strictly comply with the company policies/SOPs
• Other ad-hoc tasks as assigned

What you’ll Need:

• Bachelor’s degree or higher in Finance, Accounting, Business Management or related field
• At least 3 years of working experience in accounts receivable, debt collection, customer service or any field related
• Knowledge of debt collection legal requirements is a plus
• Proficient in MS Office, especially Excel and Google Sheet
• Good interpersonal, communication, and negotiation skills
• Ability to work effectively in a fast-paced and dynamic environment
• Self-motivated, commitment, result-oriented and problem-solving mindset
• Strong sense of confidentiality and integrity
• Positive attitude, a fast-learner, and team player