Senior Customer Service Trainer

What you’ll Do:

• Training & Facilitation – Deliver engaging training and coaching sessions
• Content Development – Create and improve training materials, SOPs, and assessments
• Operational Knowledge – Understand and explain systems, processes, and products effectively
• Stakeholder Management – Collaborate well across teams and drive alignment
• Talent Assessment – Assess candidate potential, learning agility, and role fit
• AI & Innovation – Leverage AI tools to enhance learning and operational efficiency

What you’ll Need: 

• Bachelor's degree in any field.
• 4+ years of experience in Training, Learning & Development, Operations Training, or related fields.
• Experience delivering instructor-led training in operational environments.
• Strong presentation, facilitation, and coaching skills.
• Experience creating training materials and learning programs.
• Comfortable working onsite and conducting face-to-face training sessions daily.
• Strong analytical and problem-solving skills.
• Familiarity with AI tools such as ChatGPT, Gemini, Copilot, or similar platforms is a strong advantage.
• Experience in customer service, SaaS, POS, or merchant-related operations is preferred.