Customer Support Supervisor

Bangkok
Permanent

Responsibilities

  • Manage team members, develop team strengths and improve weaknesses
  • Provide team coaching to ensure existing and new products knowledge efficientcy.
  • Check the timely handling of all customer services job including voice and non voices productivities, ensuring that SLA targets are met
  • Monitor CS Agent contacting with customers to ensure that interaction with customers is conducted in a professional and courteous manner
  • Supporting all daily routine tasks, also supporting CS’s for complicate and complaint cases handling
  • Monitor the accurate preparation and timely submission of work reports
  • Update and briefing of CS agents of news/changes in products and organizations
  • Prepare CS Agents related daily, weekly and monthly reports as required
  • Manage team roaster and day off and provide weekly resources allocation to managers and assistant manager
  • Provide Team and individual performance information to Managers, Assistant Manager and Members as required
  • Perform other duties and special assignments as required

Qualifications

  • Role model
  • Can do attitude
  • Efficient computer skills with Google drive tools as a minimum (typing while listening would be advantage)
  • Pleasant manner and a clear speaking voice
  • Good communication and interpersonal skill
  • The ability to think quickly, remain calm and handle situations under pressure.
  • 3 year’s work experience in customer service or a related field would also be an advantage
  • Work experience Senior/Supervisor Role will be advantage