Operations Executive (Marchant Activation)(LINE Pay)

What you’ll Do:

• Activate merchants on the LINE Pay platform, ensure all onboarding data is accurate and compliant before go-live
• Perform preliminary verification and validation of merchant documents and maintain up-to-date records in internal systems
• Collaborate with cross-functional teams (e.g. Sales, Compliance, Product) to resolve KYM-related issues and streamline merchant onboarding
• Monitor data quality and document gaps, and proactively raise process or tool improvement suggestions to optimize efficiency
• Provide guidance and support to junior team members responsible for document checking, and act as the SOP gatekeeper in specific KYM processes
• Maintain high standards of accuracy, operational integrity, and timeliness throughout the KYM journey

What you’ll Need:

• Bachelor’s degree in Business Administration, Operations, or a related field
• Previous experience in operations support, customer operations, or issue resolution roles is an advantage
• Strong analytical and problem-solving skills, with a proactive approach to resolving challenges
• Excellent communication and interpersonal skills with a service-minded attitude
• Strong attention to detail, well-organized, and capable of managing multiple tasks simultaneously
• Proficiency in Google Sheets or Excel; experience with ticketing systems (e.g., Zendesk, Freshdesk) is a plus