POS Incubation Team Leader

What you’ll Do:

• Design and improve E2E SOP/Process for customer on-boarding and incubation including training, lead processing, training scheduling, voices and feedback from customer to maintaining an operational excellences through nationwide POS users
• Analyze and leverage the data and create an effective weekly and monthly report that be able to identify key success or fail factors with result driven. provide the data-driven solution or option
• Working with related team to design and create training material for trainer as well as training material for self on-boarding customer (Youtube, Brochure and Content on Website)  
• Supervise and coach individual trainer and activator team to improve performance, provide the solution and support.
• Planning for team capacity and scheduling. Maximize team productivity
• Collaborate with Sales, Activation and Supply-chain team to develop long-term solution building up POS operational performances
• Collaborate with the product team to develop customer experience and operation performance improvement features

What you’ll Need:

• Bachelor or Master of Engineering, Business Administration, or any related field.
• 3-5 years’ experience in eCommerce, food delivery, or relevance business in HRD, customer service, customer experience, process improvement, operations or a related field would also be an advantage
• Strong in people management, numerical & analytical skills and attention to detail;
• Proficiency in Excel, Google Sheets, Google Slides and PowerPoint
• Problem-solving attitude, solutions-oriented
• Passionate about the customer and curious about customer behavior
• Good team player and eager to learn
• Enjoy working in a fast-paced environment and have a passion to help Thai people live better