Senior Operations Manager (Merchant)

LINE MAN
Bangkok
|Permanent
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About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

We are looking for an experienced monitor and analyze workflow and customer feedback and suggest ways to improve. Working in a fast-paced environment, you will bring your expertise and skills to tackle the challenges that impact millions of people on our journey to become the No.1 food platform in Thailand.

What you’ll Do:

  • Responsible for maintaining merchant quality through policy setting, rewards & penalties program.
  • Design, improve, and maintain internal workflows and processes. Make sure all SOPs are aligned with Business Directions.
  • Work closely with the business team, sales and marketing team, side-by-side with cross-functional team on executing workflow and processes.
  • Monitor and analyze workflow and customer feedback and suggest ways to improve.
  • Coordinate with other departments for the special projects including. experimenting with current and/or new improvement to strengthen merchant quality.

What you’ll Need:

  • Bachelor's degree in operations management, business administration or relevant field.
  • 4+ years of experience in a related role.
  • Experience in e-Commerce or consulting is preferred.
  • Confident in processing and analyzing complex data sets using Excel or Google Sheet (essential).
  • A start-up mindset, willing to work hard, and do whatever it takes to get things done sometimes under pressure but usually in a dynamic environment.
  • Willing to learn about new concepts and methodologies.
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Benefits & Perks
Flexible hours that suit your pace
Work from home or anywhere
MacBook provided for everyone
No cap on your annual leave
LINE MAN Services Coupon
Barista service available daily
Afterwork beer available daily
Yearly company outing trip
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LINE MAN Wongnai
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8 T-One Building, 26,27 Floor Soi Sukhumvit 40, Phrakanong, Khlong Toei, Bangkok, 10110 Thailand
LINE MAN Technology (连曼)
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10F.Nami B/D, NO.3 Huoju Road, Hi-tech Zone Dalian, China. 中国辽宁省大连市高新园区纳米大厦10F
LINE Pay
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127 Gaysorn Tower, Lumpini Unit A, B 18th Floor Pathumwan,Bangkok 10330, Thailand
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