Seller Operations Manager

Top Priority
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About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

We are looking for an experienced Initiate process improvement for merchant operation- Investigate loss and error in system/process then find solution and preventive to close the gap- Support, guide and coach store manager from each branches to achieve the target. Working in a fast-paced environment, you will bring your expertise and skills to tackle the challenges that impact millions of people on our journey to become the No.1 food platform in Thailand.

What you’ll Do:

  • Lead team to design Merchant’s SOPs, policies, rewards and punishments maintaining an operational excellences through nationwide merchants and partnerships
  • Implement SOPs and Policies to all merchants, monitoring voices and feedback, make an improvement
  • Collaborate with fulfillment and supply operation team to develop long-term policies phases and long-term solution building up merchant’s operational performances 
  • Identify gaps, work closely with cross function parties to find governance solution to close those gaps
  • Collaborate with the product team to develop merchant’s operation performance improvement features while representing governance, provide reward and punishments perspective.  
  • Prepare and present high quality weekly reports including sharing best practices and action plans.

What you’ll Need:

  • Bachelor or Master of Engineering, Logistic, Supply Chain, Business Administration, or any related field.
  • 3-5 years’ experience in eCommerce, food delivery, or relevance field.
  • Strong numerical & analytical skills and attention to detail;
  • Proficiency in Google Sheets, PowerPoint
  • Strong prioritization and planning skills
  • Problem-solving attitude, solutions-oriented



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Benefits & Perks
Flexible hours that suit your pace
Work from home or anywhere
MacBook provided for everyone
No cap on your annual leave
LINE MAN Services Coupon
Barista service available daily
Afterwork beer available daily
Yearly company outing trip
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