Customer Care/Operator (1-year contract) (LINE Pay)

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About LINE Pay

LINE Pay is an integrated online and offline payment platform under LINE MAN Wongnai and LINE Thailand, following the acquisition in August 2023. LINE Pay offers seamless payment services, including an easy and secure digital wallet, and quick on-the-go payment options for purchases, money transfers, or top-ups. LINE Pay services can be utilized within public transportation, for purchasing goods and services from partner brands, as well as for various utility bill payments.

What you'll Do:

  • Handle and resolve customer queries about company's products and services via Email, Live Chat and Phone both in Thai and English
  • Proper handle of cases and customer complaints, Identify, analyze and prioritize customer issues and escalate them to higher level or cross-functional teams to resolve the issues on time
  • Deliver the best services to customer and highest customer satisfaction with the right procedures
  • Deliver a customer satisfaction survey to improve company's service
  • Responsible for the user-related answering of customer inquiries in our system
  • Ensure best quality of work and communicate effectively with the team on a daily basis
  • Able to complete special projects and/or other tasks as assigned

What you'll Need:

  • Ability/Experience in Customer Service/Call Center/Inbound call
  • Able to communicate in English bothvspoken and written
  • Quick learner, analytic and logical thinking and problem solving skills
  • Demonstrated ability to handle multiple tasks, to prioritize those tasks and meet deadlines
  • Highly energetic, self-motivated and positive working attitude
  • Willing to work flexible working hours to accommodate the client’s needs
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Benefits & Perks
Social Security
Work from home or anywhere
Company Laptop
Barista service available daily
Afterwork beer available daily
Yearly company outing trip
LINE MAN Wongnai
8 T-One Building, 26,27 Floor Soi Sukhumvit 40, Phrakanong, Khlong Toei, Bangkok, 10110 Thailand
LINE MAN Technology (连曼)
10F.Nami B/D, NO.3 Huoju Road, Hi-tech Zone Dalian, China. 中国辽宁省大连市高新园区纳米大厦10F
127 Gaysorn Tower, Lumpini Unit A, B 18th Floor Pathumwan,Bangkok 10330, Thailand
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