Technical Support Specialist (JERA Cloud)

What you’ll do :

• Provide product guidance and customer support through various channels such as phone, LINE Official Account, and Facebook.
• Conduct product training sessions for customers both online (e.g., Google Meet) and on-site.
• Perform remote installation and troubleshooting via TeamViewer and AnyDesk.
• Gather customer feedback and usage issues to help improve the product and training materials.
• Perform other related duties as assigned.

What you’ll need :

• Open to both experienced professionals and individuals eager to learn about technology and customer service.
• 1-2 years of experience in sales or technical support (experience with software, POS, or beauty/service businesses is a plus).
• Strong communication and interpersonal skills with a service-minded attitude.
• Positive mindset and ability to handle challenges effectively.
• Tech-savvy, with good computer and internet skills (knowledge of network systems, IP, and Wi-Fi is an advantage).