Comply end-to-end operations processes to ensure that tasks are delivered in the timely manner and meet quality standards.
Prepare day-to-day verification data, monitor and report performance.
Audit and investigate complaints and appeal cases, perform root cause analysis to improve team’s productivity.
Manage Document Verify Admin team and develop team strengths and improve weaknesses.
Develop onboarding training for verification staff and re-training to ensure team’s knowledge is up to date.
Review existing training programs, suggest enhancements and modifications to improve engagement, learning to meet the changing needs of the organization.
Ensure that training materials and programs are current, accurate, and effective.
Effectively communicate with team members and management to align objectives and timeline.
Build and analyze in house data to help team tackle operation goals.
Qualifications:
Project management
Excellent verbal and written communication skills with strong graphic design ability
