What you’ll Do:
- Design and improve E2E SOP/Process for customer on-boarding and incubation including training, lead processing, training scheduling, voices and feedback from customer to maintaining an operational excellences through nationwide POS users
- Analyze and leverage the data and create an effective weekly and monthly report that be able to identify key success or fail factors with result driven. provide the data-driven solution or option
- Working with related team to design and create training material for trainer as well as training material for self on-boarding customer (Youtube, Brochure and Content on Website)
- Supervise and coach individual trainer and activator team to improve performance, provide the solution and support.
- Planning for team capacity and scheduling. Maximize team productivity
- Collaborate with Sales, Activation and Supply-chain team to develop long-term solution building up POS operational performances
- Collaborate with the product team to develop customer experience and operation performance improvement features
What you’ll Need:
- Bachelor or Master of Engineering, Business Administration, or any related field.
- 3-5 years’ experience in eCommerce, food delivery, or relevance business in HRD, customer service, customer experience, process improvement, operations or a related field would also be an advantage
- Strong in people management, numerical & analytical skills and attention to detail;
- Proficiency in Excel, Google Sheets, Google Slides and PowerPoint
- Problem-solving attitude, solutions-oriented
- Passionate about the customer and curious about customer behavior
- Good team player and eager to learn
- Enjoy working in a fast-paced environment and have a passion to help Thai people live better